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Privacy Policy

Last updated: April 17, 2026. Operated by WhatBots.io (“we”, “us”, “our”).

This policy describes how we collect, use, and share information when you use the WhatBots.io website and service (the “Service”), including when you connect WhatsApp Business / Meta technologies.

1. Who this applies to

We process information about workspace administrators and team members who sign up and use our dashboard. We also process information necessary to deliver messaging features when your workspace is connected to WhatsApp. People who only message your business on WhatsApp should read your own privacy notice; they may also have rights under Meta’s policies.

2. Information we collect

  • Account data: name, email, password (stored securely), workspace name, and role.
  • Usage and content: conversation metadata, messages, and flow configuration you store in the Service to operate automation and live chat.
  • Technical data: IP address, browser type, logs, and cookies or similar technologies needed for security and sessions.
  • WhatsApp / Meta: when you connect the WhatsApp Cloud API, we process data required to send and receive messages according to your settings and Meta’s terms.

3. How we use information

  • Provide, maintain, and improve the Service.
  • Authenticate users, operate workspaces, and support billing or notices if applicable.
  • Detect abuse, fraud, and security issues.
  • Comply with law and enforce our Terms.

4. Legal bases (where applicable)

Depending on your region, we rely on contract performance, legitimate interests (e.g. securing the Service), consent where required, and legal obligation.

5. Sharing

We use infrastructure and subprocessors (e.g. hosting, database) to run the Service. We do not sell your personal information. We may disclose information if required by law or to protect rights and safety. Meta processes WhatsApp data under its own policies when you use their APIs.

6. Retention

We keep data as long as your account is active and as needed for the purposes above, unless a longer period is required by law. You may request deletion as described on our Data deletion page.

7. Security

We use industry-standard measures to protect data. No method of transmission or storage is 100% secure.

8. International transfers

Your data may be processed in countries where we or our providers operate. We take steps consistent with applicable law.

9. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing, and to lodge a complaint with a supervisory authority. Contact us using the details below.

10. Children

The Service is not directed at children under 16 (or the age required in your jurisdiction).

11. Changes

We may update this policy. We will post the new version on this page and adjust the “Last updated” date.

12. Contact

For privacy questions or requests: whatbotsio@gmail.com

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